Refund policy

Return & Refund Policy

Effective Date: [July 6, 2026]

At Glitter Phoenix, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return:

The product must be unused, unworn, and in its original condition.
All original tags, accessories, and packaging must be included.
Proof of purchase or the order number is required.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or required by applicable law:

Personalized or custom-made products.
Gift cards.
Items marked as "Final Sale" or "Non-Returnable."
Products that have been used, altered, or damaged after delivery.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and its packaging.

After reviewing your request, we will arrange a replacement, exchange, or refund where appropriate.

4. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Return Shipping

If the return is due to a change of mind, you are responsible for the return shipping costs.

If the return is the result of our mistake or a defective or damaged product, Glitter Phoenix will cover the reasonable return shipping costs.

6. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled, but you may request a return in accordance with this policy after receiving the order.

7. How to Request a Return

To request a return or refund, please contact our support team with:

Your full name
Order number
Reason for the return
Photos (if applicable)

Email: support@glitterphoenix.com

8. Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws. If local law provides additional rights, those rights will apply.